How PoolTrouble.com Helped Wendy Solve a Hayward Filter Emergency Overnight.
At PoolTrouble.com, we know pool emergencies can strike at the worst times. That’s why we offer same-day pool troubleshooting—whether by phone or video. Recently, Wendy reached out after discovering a major problem with her Hayward pool filter that had drained half her pool water overnight.
The Emergency: Water Lost Through the Multiport Valve
Wendy woke up to find her pool had dropped nearly halfway. The culprit? A Hayward multiport valve leak, with water escaping through the waste line. Left unchecked, this issue could have damaged her pool pump and wasted even more water.
She emailed us in a panic—and within minutes, we were on a 30-minute phone call to diagnose the problem and prevent further damage.
The Immediate Fix: Stop the Leak
On the call, we guided Wendy through quick emergency steps:
✅ Shut off the pump immediately to prevent more water loss.
✅ Plug the waste line of the multiport valve. In her case, a Hayward 1.5” threaded plug was the right fit to stop the leak.
This quick action gave her peace of mind and stopped the pool from draining further.
Next Steps: Repair & Replacement Guidance
Once the leak was under control, we explained what Wendy needed to fully fix the problem:
A replacement Hayward multiport valve for her filter.
Clear guidance on what this repair should ballpark cost, so she wouldn’t be overcharged by a local service company.
We believe in helping pool owners understand repairs so they can make informed, cost-effective decisions.
Free Follow-Up Support
As part of our commitment, we also provided Wendy with a free follow-up email specific to her issue. After refilling her pool halfway with fresh water, we guided her step-by-step on how to rebalance her pool chemicals. By the end, she was back to enjoying a clean, safe, and balanced pool.
Why Pool Owners Love Our Service
Wendy’s story shows why pool owners are turning to virtual pool troubleshooting and same-day phone support:
🚨 Immediate help in an emergency
🛠️ Expert diagnosis from certified pool professionals
💵 Guidance on fair pricing to avoid being overcharged
📧 Free follow-up emails tailored to your exact issue
Don’t Wait for a Tech Visit—Get Help Now
If you’re dealing with a Hayward pool filter problem, a multiport valve leak, or any other urgent pool issue, you don’t have to wait for a technician. Get same-day help from the experts at PoolTrouble.com.
